Participant Terms

1. About these terms

These terms apply to you if you sign up to take part in research on Survvo as a participant. Survvo is operated by Survvo Insights and Technology Ltd (RC 9565265), a company registered in Nigeria with its registered office at 25, Fakorede Street, Shomolu, Lagos ("Survvo", "we", "us").

By creating an account or taking part in a study, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Survvo.

2. Key words used in these terms

• Client: a business, team or individual that asks Survvo to run research, such as a startup, product team, agency or brand.
• Study: a research activity you can take part in, such as a survey, interview, focus group, diary study or product test.
• Session: a scheduled live part of a study, such as a video interview or in-person product test.
• Field Researcher: a researcher vetted and engaged by Survvo to run sessions.
• Incentive: the amount in naira (₦) that Survvo pays you for completing a study.
• Tier: the level of a study, set by Survvo based on its type, length and effort, which determines your incentive under Survvo's pricing plan.

3. Who can take part

To use Survvo as a participant, you must:

1. be at least 18 years old;
2. live in Nigeria (we plan to open to other African countries later, and will update these terms when we do);
3. hold a Nigerian bank account in your own name;
4. pass our identity verification; and
5. have only one Survvo account.

You may not use Survvo if we have previously closed your account for breaking these terms.

4. Your account and identity verification

We verify every participant's identity so that clients get real people and you are protected from impersonation. Verification is carried out by our licensed identity partner, Dojah.

• We do not store your NIN or BVN, and Survvo staff cannot see them. Our partner checks your details and tells us whether verification succeeded, along with limited matching information (such as your verified name) that we need to run your account and pay you.
• You must give true, current and complete information in your profile and keep it up to date.
• Keep your login details private. You are responsible for activity on your account. Tell us straight away at support@survvo.com if you think someone else has used it.
• Your account is personal. You may not sell, share or lend it to anyone.

5. How studies work

Invitations and screening. We match you to studies based on your profile. Some studies start with short screening questions. Answer them honestly. Giving false answers to qualify is a serious breach of these terms.

Information before you start. Before you join a study, we will tell you what it involves, roughly how long it takes, whether it is recorded, and the incentive you will receive.

Your choice. Taking part is always voluntary. You can decline any study, skip any question you are not comfortable answering, or stop at any time. If you stop part-way, you will usually not receive the incentive unless the study says otherwise.

Types of studies. Studies may be online or in person, and may include surveys, interviews, focus groups, usability or product tests, and diary studies. For in-person studies, we will share the location in advance. Never agree to meet anyone for a Survvo study at a location that has not been confirmed through Survvo.

What we do not run. Survvo does not currently run clinical or health research, or research involving anyone under 18.

6. Incentives and payment

How the amount is set. Survvo sets every incentive. The amount depends on the study's tier under our pricing plan, and is shown to you before you join. Clients do not decide what you are paid.

No deductions. We do not take any fee or commission from your incentive. You receive the full amount shown.

When you earn it. You earn the incentive when you complete the study according to its instructions and pass our quality checks (see section 8). Clients do not approve or reject your work. Survvo makes that decision.

How you are paid. Each incentive you earn is added to your Survvo balance. You can withdraw your balance whenever you like, once it reaches the minimum withdrawal amount shown on the withdrawal page. Withdrawals are paid in naira directly into the verified Nigerian bank account in your name, through our licensed payment partners (currently Paystack and Bitnob). We aim to process withdrawals immediately. Bank delays outside our control may occasionally add time.

Accurate bank details. The account name must match your verified name. We are not responsible for payments that fail or go to the wrong account because of incorrect details you provided, but we will help you sort it out where we can.

Payments under review. If we have a genuine reason to suspect fraud or a serious breach of these terms, we may hold a payment while we review it. We will tell you, and aim to finish the review within 2 business days.

Unpaid amounts if you leave. If you close your account, we will still pay incentives you had already earned, unless they are linked to fraud.

7. Cancellations and no-shows

If a client cancels late. If a scheduled session is cancelled by the client or Survvo less than 24 hours before it starts, or the researcher does not show up, we will pay you 30% of the incentive as compensation, unless we rebook you at a time you accept.

If you cannot attend. Please cancel or reschedule through Survvo as early as possible, and at least 48 hours before your session.

If you do not show up. Missing a session without notice takes a place another participant could have had and costs the client time. Each unexcused no-show is recorded on your account. After 3 no-shows within 6 months, we may limit the studies you are invited to or suspend your account. If something genuinely unavoidable happened, tell us and we will take it into account.

8. Quality and conduct

Clients rely on Survvo for honest, thoughtful answers. When you take part, you agree to:

• give your own genuine answers and pay attention throughout;
• not use AI tools, bots or other people to answer for you, unless a study specifically asks you to use a tool;
• not create or use more than one account, or take part using someone else's identity;
• not hide or fake your location (for example with a VPN) to qualify for a study;
• be respectful to researchers and other participants, especially in group sessions; and
• follow the study's instructions, including any attention or quality checks.

If a response fails our quality checks (for example, it is rushed, copied, inconsistent or clearly not genuine), we may decline to pay the incentive for that study. We will tell you why, and you can ask us to review the decision (see section 17).

9. Confidentiality

Studies often show products, designs, ideas or plans that clients have not made public. You agree to keep everything you see or hear in a study confidential, including the client's identity if it is revealed to you. You must not screenshot, record, copy or share study materials, or discuss them publicly or on social media. Some studies may ask you to accept extra confidentiality terms, which we will show you before you join.

10. Recordings and AI analysis

Some sessions are recorded on audio or video. We will always tell you before a study if it will be recorded and ask for your consent before recording starts. You can say no, though you may then not be able to take part in that particular study.

Survvo uses AI tools to transcribe recordings and to analyse responses so that clients get clear findings. These tools are run by our service providers under contracts that protect your data.

We do not currently use your recordings, transcripts or responses to train AI models. If we decide to do so in future, we will update these terms and our Privacy Policy before it starts, explain what will be used, and remove information that identifies you from any data used.

11. Your privacy

Survvo is the data controller of the personal data in your participant account. We handle it under the Nigeria Data Protection Act 2023 and the rules of the Nigeria Data Protection Commission. Our Privacy Policy explains this in detail. The main points are:

• Clients see an anonymous participant ID, not your name or contact details. They see your answers and, where relevant, the profile information needed for the study (for example, your age range, state or occupation).
• Do not share your full name, phone number, address or other identifying details during a study unless the study clearly needs them.
• Never give anyone your bank PIN, passwords, NIN, BVN or card details during a study, even if asked. Report any such request to support@survvo.com.
• We may combine anonymised responses from many participants into aggregated research insights. These never identify you.
• You have rights to access, correct and delete your data, to object to some uses, and to withdraw consent. Contact our Data Protection Officer at dpo@survvo.com. You can also complain to the Nigeria Data Protection Commission.

12. Who owns your responses

You keep your rights in your personal data. By taking part, you give Survvo and the client a permanent, royalty-free permission to use, analyse, quote (without naming you) and build on your responses for research, product development and reporting. You will not receive further payment beyond the incentive for this use.

13. Contact outside Survvo

All communication with clients and researchers about studies must happen through Survvo. You must not accept payment, gifts or offers of further paid work directly from a client or researcher you met through Survvo. If anyone contacts you outside Survvo about a study, please tell us at support@survvo.com. Taking part in research outside Survvo is at your own risk.

14. Your status and taxes

Taking part in studies does not make you an employee, agent or partner of Survvo or of any client. You are responsible for declaring and paying any tax due on your incentives under Nigerian law.

15. Suspending or closing your account

By you. You can close your account at any time from your settings or by emailing support@survvo.com.

By us. We may suspend or close your account if you break these terms, give false information, commit fraud, put other people at risk, or if the law requires it. Where it is safe and lawful to do so, we will tell you the reason. If your account is closed for fraud, we may cancel unpaid incentives linked to the fraud and recover incentives paid because of it.

16. Our responsibility to you

We work to keep Survvo available, secure and fair, but we cannot guarantee that studies will always be available to you, or that the service will be uninterrupted or error-free.

We are not responsible for losses that we could not reasonably have foreseen, or that arise from your own breach of these terms.

Nothing in these terms limits any right you have as a consumer under the Federal Competition and Consumer Protection Act 2018, or any liability that cannot legally be limited, including liability for death or personal injury caused by negligence, or for fraud.

17. Complaints and disputes

If you are unhappy with anything, including a payment or quality decision, email support@survvo.com. We will acknowledge your complaint within 24 hours and aim to resolve it within 2 business days.

If we cannot resolve it, either of us may refer the dispute to mediation at the Lagos Multi-Door Courthouse. If mediation does not resolve it, the courts of Lagos State will have jurisdiction. This does not affect your right to complain to the Federal Competition and Consumer Protection Commission or the Nigeria Data Protection Commission.

18. Changes to these terms

We may update these terms as Survvo grows. For significant changes, we will give you at least 7 days' notice by email or in the app before they take effect. If you do not agree, you can close your account before then. Continuing to use Survvo after the changes take effect means you accept them.

19. General

These terms are governed by the laws of the Federal Republic of Nigeria. If any part is found to be unenforceable, the rest still applies. We may transfer our rights under these terms to a company that takes over Survvo's business, and we will tell you if that happens.

20. Contact us