Field Researcher Terms

1. About these terms

These terms apply to researchers who join Survvo's network to carry out research assignments ("Field Researcher", "you"). Survvo is operated by Survvo Insights and Technology Ltd (RC 9565265), a company registered in Nigeria with its registered office at 25, Fakorede Street, Shomolu, Lagos ("Survvo", "we", "us").

By creating a researcher account or accepting an assignment, you agree to these terms, our Privacy Policy, and any assignment brief we give you. If an assignment brief conflicts with these terms, the brief wins for that assignment.

2. Key words used in these terms

• Assignment: a defined piece of work we offer you, such as moderating interviews, running a focus group or product test, conducting in-person fieldwork, or helping with analysis.
• Assignment Brief: the scope, deliverables, schedule, location and fee for an Assignment.
• Client: the business that commissioned the research from Survvo.
• Participant: a verified person in Survvo's panel who takes part in a study.
• Fee: the amount in naira (₦) Survvo pays you for an Assignment.

3. Joining and vetting

To join, you must be at least 18, live in Nigeria, hold a Nigerian bank account in your own name, and pass our vetting. Vetting includes identity verification through our licensed partner Dojah, a review of your experience and references, and may include a test assignment or interview. We do not store your NIN or BVN.

Joining the network does not guarantee you any Assignments. We offer Assignments based on fit, availability, location, language and performance. You can decline any Assignment.

You must give accurate information about your identity, qualifications and experience, and keep it current.

4. Accepting and doing Assignments

When you accept an Assignment, you agree to:

• deliver the work described in the Assignment Brief, on schedule, to a professional standard;
• follow Survvo's discussion guides, consent scripts, research methods and quality standards;
• tell us immediately if you cannot meet a deadline or attend a session, so we can arrange cover; and
• do the work yourself. You may not pass an Assignment to anyone else without our written approval.

We may review your work. If it does not meet the Assignment Brief, we may ask you to correct it within a reasonable time at no extra Fee.

5. Research ethics and conduct with Participants

Participants are at the centre of Survvo. You must:

• read the consent script and confirm consent before every session, including consent to record;
• remind Participants that they can skip questions or stop at any time;
• treat every Participant with respect, patience and neutrality, without discrimination, harassment or pressure;
• never ask for NIN, BVN, bank or card details, passwords, PINs or other sensitive information, unless Survvo has approved it in writing for the study;
• never ask for or record a Participant's personal contact details, beyond what Survvo provides for the session;
• stop a session and tell Survvo if a Participant appears distressed, unsafe or unable to consent; and
• never give or promise Participants payment, gifts or favours. Survvo pays all incentives.

Survvo does not currently run clinical or health research, or research with anyone under 18. Do not include them in any Assignment.

6. In-person fieldwork and safety

For in-person Assignments, meet Participants only at locations confirmed through Survvo. Follow our safety guidance, keep Survvo informed of your schedule, and leave any situation you feel is unsafe. Your safety comes before completing a session. Tell us straight away about any incident.

7. Fees and expenses

Fee. Each Assignment Brief states your Fee in naira. Survvo pays you directly. Clients do not pay you.

When you are paid. We pay within 5 business days after the Assignment is completed and accepted, into the verified Nigerian bank account in your name, through our licensed payment partners (currently Paystack and Bitnob).

Expenses. We reimburse reasonable travel and other expenses only if approved in writing in advance and supported by receipts.

Cancellations. If Survvo cancels an Assignment less than 48 hours before scheduled work, we will pay 30% of the Fee for that work, plus pre-approved expenses already incurred.

Corrections. We may hold or adjust payment for work that is not delivered, or that seriously breaches these terms, after telling you why.

8. Confidentiality

You will see Clients' unreleased products, plans and data, and Participants' responses. You must keep all of it confidential, during and after your time with Survvo. Use it only to complete your Assignment. Do not discuss it publicly, post it on social media, or include it in a portfolio without our written permission.

You must not reveal a Client's identity to Participants unless the Assignment Brief allows it.

9. Handling research data

You may handle personal data, so you must follow the Nigeria Data Protection Act 2023 and our data handling instructions. In particular, you must:

• record, store and share research data only through Survvo's platform or tools we approve;
• not keep copies of recordings, notes, transcripts or Participant details on personal devices or accounts, except temporarily as needed for the Assignment;
• delete any such temporary copies when the Assignment ends, or when we ask, and confirm that you have done so;
• keep devices you use for Survvo work protected with a password or PIN; and
• tell us at dpo@survvo.com within 24 hours if you suspect any data has been lost, stolen or shared by mistake.

Survvo is the data controller for this data. You process it only on our instructions.

10. AI tools

Survvo uses AI tools to transcribe and analyse sessions. You must not upload research data, recordings or Client materials into any AI tool or other third-party service that Survvo has not approved.

11. Ownership of your work

Everything you create for an Assignment, including notes, recordings, transcripts, summaries, analysis and reports, belongs to Survvo (and, where our agreement with the Client says so, to the Client) as soon as it is created. You assign all rights in that work to Survvo. You keep ownership of your general skills, knowledge and methods that do not include confidential information.

12. No working around Survvo

While you are in the network and for 12 months after your last Assignment, you must not:

• offer research services directly to a Client you worked with through Survvo, unless we agree in writing;
• contact, recruit or pay any Participant you met through Survvo outside the platform; or
• use Survvo's Participant information to build your own panel or contact lists.

13. Your status and taxes

You are an independent contractor, not an employee, agent or partner of Survvo. You decide how to carry out your work within the Assignment Brief, and you are free to work for others, subject to sections 8 and 12. You are responsible for your own tax, including registering for a Tax Identification Number where required, and for any pension or other contributions. Survvo will deduct or withhold tax from Fees where Nigerian law requires it.

14. Your account and conduct

Your account is personal. Do not share it. You must not represent yourself as a Survvo employee, or make promises to Clients or Participants on Survvo's behalf beyond the Assignment Brief.

15. Ending the arrangement

You may leave the network at any time by emailing support@survvo.com, after completing or handing over any Assignment you have accepted.

We may remove you from the network or end an Assignment if you breach these terms, give false information, put Participants at risk, or do not meet our quality standards, or if we no longer need your services. We will pay Fees for work properly completed up to that point. Sections 8, 9, 11 and 12 continue after you leave.

16. Liability

You are responsible for losses Survvo suffers because you breach confidentiality, data protection or section 12, or act dishonestly or with gross negligence. Survvo's total liability to you under these terms is limited to the Fees payable to you in the six months before the claim. Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence.

17. Changes to these terms

We may update these terms. For significant changes, we will give you at least 7 days' notice by email. Assignments you have already accepted continue under the terms in force when you accepted them.

18. Disputes and governing law

These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, raise it first with support@survvo.com and we will try to resolve it within 30 days. If that fails, either of us may refer it to mediation at the Lagos Multi-Door Courthouse, and then to the courts of Lagos State.

19. Contact us